Contact: Kyle Diamond – kdiamond@penfieldsearch.com
No 3rd party agencies
Job Description: This Performance Reporting and Insights role is responsible for building and leading performance tracking & reporting at product, portfolio, and leadership level. This role will work closely with senior business stakeholders in the Chief Marketing Officer (CMO) organization and other organizations within the company, act as a strategic partner and drive performance tracking and reporting for commercial performance, including product performance outcome reporting, omnichannel engagement activities, executive dashboard, and reporting, etc. This role is dynamic, fast-paced, highly collaborative, and covers a broad range of strategic topics that are critical to our business. The successful candidate will join Commercial Analytics and AI (CAAI) colleagues worldwide that are dedicated to helping drive business through proactive thought leadership, innovative research capabilities, and the ability to communicate complex and dynamic information in new and creative ways.
Responsibilities:
- Guide the definition of standardized metrics, incl. both leading and lagging indicators (e.g., calls with details per day, call quality metrics, NBRx, TRx, duration of therapy, diagnosis rates, etc.) across products and guide the development of product-specific metrics.
- Lead the product-level reporting enablement efforts, including standardizing dashboards / templates across priority products and US/global markets, establishing, and evolving best practices.
- Coordinate with key stakeholders (e.g., Commercial Analytics embedded teams, product / market teams) to communicate the product reporting best practices.
- Lead best practices for performance tracking & reporting at the enterprise-level, including KPI council, reporting product council, other brand and leadership reports.
- Collaborate with Customer Facing Colleague (CFC) reporting team, ensuring consistent and holistic content delivered through efficient, streamlined processes.
- Collaborate closely with stakeholders within the CMO organization and other organizations within the company, including finance, market access, brand teams.
- Collaborate with Commercial Analytics teams including - Insights team, Data Science team, Analytics Engineering Team, Market Research team, and also commercial teams (e.g., product marketers, product leads and country leads)
- Collaborate with Media and Web Analytics team to gather media and website performance data / analysis.
- Collaborate with Digital teams to build reporting dashboards, establish data flows, data architecture to optimize reporting and other analytics needs.
- Lead a global team spread across regions and manage an annual budget.
Requirements:
- Required bachelor’s degree in quantitative field (Statistics, Mathematics, Economics, Engineering, or other STEM fields)
- A quantitative Master’s or PhD degree from an accredited college or university is preferred in one of the following or related fields: Statistics, Mathematics, Economics, Engineering, or other STEM fields.
- 10+ years’ experience in business analytics function, strategy and/or strategic consulting; 5+ years of hands-on coding experience in Python, R, SAS, SQL or other data analytics tools
- Deep experience in data and analytics and reporting in the pharma industry; experienced in finance, accounting, and forecasting.
- Hands-on experience with data visualization and different visual analytics platforms and dashboards (e.g., Tableau, PowerBI, MicroStrategy)
- Exceptional experience communicating data visually to non-technical senior-level audiences.
- Deep experience with internal and external datasets, metrics and KPIs in pharma industry
- Broad knowledge in R&D, sales, marketing, market access/ reimbursement in pharma industry across major markets / regions
- Proficient in being able to translate data into storytelling.
- Passion and curiosity for data and how it can solve complex challenges.
- Exceptional interpersonal skills and mastery of working in a matrix environment.
- Self-motivated with demonstrated ability to execute with speed and high quality.
- Track record of strong networking and working collaboratively across functions and geographies.
- Role model for the PFE Values (Courage, Excellence, Equity and Joy)
- Executive presence and demonstrated ability to effectively influence senior leaders and colleagues at all levels of the organization.
- Lead cross-functional and cross-business projects and initiatives, identifying risks and removing roadblocks to enable the teams to achieve successful delivery.
- Strong writing, presentation and influencing skills.
- Demonstrate ability to thrive under pressure, to take accountability and to meet deadlines.
- Discretion and trustworthiness in dealing with confidential information.
- Ability to manage and coach direct reports and agile teams.
